Last updated: 9 October 2026
PapanPameran.com is a brand of RAMA DISPLAY (SSM 202103234898, ePerolehan Ministry of Finance EP-0811F004N). This policy applies to orders placed on papanpameran.com and delivered within Malaysia, Singapore and Brunei.
Please inspect the parcel and its contents as soon as it arrives. Report any transit damage, missing parts, wrong items or visible defects within 48 hours of delivery, with photos (or a short unboxing video) of the box and the item. After 48 hours the order is treated as received in good condition.
A manufacturing fault that could not be seen on inspection (for example a frame or hinge that fails on first set-up) may be reported within 7 days of delivery.
We do not accept returns or exchanges for change of mind. Printed and custom-made items are final sale once production has started, except where they are faulty or do not match the approved order.
The item must be unused apart from set-up to check it, and kept with its packaging until the claim is resolved. We inspect every claim before approving it. Damage from misuse, normal wear, or transport arranged by the customer is not covered.
For a confirmed fault we replace or repair the item first; if neither is possible, we refund it. We pay the return shipping for confirmed faults.
Message us on WhatsApp +60 12-226 0408 or email [email protected] with your order number, a short description and the photos.
Approved refunds are paid to your original payment method or bank account within 7–14 business days after we receive and inspect the item.